PAYMENTS & RETURN POLICY

Thank you for shopping at Portcross Limited. The following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders placed before 12 pm will be delivered the same day within Nairobi. Orders received after 12pm will be scheduled to be delivered within 24 hours after the payment has been done. (Applies to within Nairobi)

If there are any issues with your order / delivery, our team will contact you via email or telephone.

All orders are processed within 1-2 business days. Orders will not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by 1-2 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.

Shipping fee will be a flat fee of 300Ksh within Nairobi

DELIVERIES OUTSIDE NAIROBI

Orders will be delivered within 2-5 working days.

Shipping fees for orders outside of Nairobi will be calculated based on weight and the delivery fee will need to be made directly to the shipping company.

Wells Fargo and G4S will be used to make deliveries outside of Nairobi